Cancellation and returns

The customer has the right to cancel the order before the Product is delivered to the customer. If the Customer wishes to cancel the order, the Customer must contact Kerhrä Ltd. by email and to include name, address, bank account number and order number in the email. Kehrä will return the payments made from the Customer’s credit card account within 30 days.

The Customer has the right to return or exchange a Product within fourteen (14) days from the day when the Customer received the Product. The Customer has the right to return a Product if

• the order has been cancelled according to this Agreement by notifying Kehrä Ltd. at noora(a)kehrainterior.fi within fourteen (14) days of the Product delivery, or the Product has been shipped to Kehrä Ltd. within said fourteen (14) days for returning purposes;
• the Product has not been used;
• the Product is in identical condition that the Customer received it and all the parts of the Product are included in the package; and
• the Product has been repackaged into its original package.

The Product must be returned to Kehrä Ltd. as soon as possible after cancellation. The Customer shall make the return shipment at one’s own cost. When returning the Products the Customer will be responsible for risk of damages during the return delivery. The price of the returned Products paid by the Customer will be refunded to the Customer’s credit card/bank account. The reimbursement will take place as soon as Kehrä Ltd. has received and inspected the returned Products, however no later than within thirty (30) days from the day when Kehrä Ltd. has received the returned Products.

If the Product is faulty or damaged during the shipment, the Customer must inform Kehrä Ltd. about as soon as the Customer has noticed the defect. Kehrä Ltd. attemps to replace the damaged Product, but if this is not possible Kehrä Ltd. will reimburse the Customer with the full amount of costs paid by the Customer. Kehrä Ltd. will not reimburse the Customer with the costs before Kehrä Ltd. has confirmed the defect in the Product. The Customer is recommended to contact Kehrä Ltd. to receive more instructions with this respect.